Artellis builds a tool that drafts the reply from your own docs in seconds; you check it, it sends.

The same six questions answered from scratch all day. The answer is already in your policy. It just isn’t where the ticket is. Your best people spend their afternoons on refunds, resets and shipping updates instead of anything harder.

A reply-drafting layer that reads the ticket, looks up your policy and the account, and puts a specific answer in front of the agent. Agent checks, one click sends.

1. 01
   Reads the ticket and the account

   Pulls the customer’s history, plan, past tickets and any relevant order or invoice.
2. 02
   Drafts from your policy, not the internet

   Grounded in your own docs: quotes the policy line and links the source, so nothing is invented.
3. 03
   Agent edits, sends and closes

   One click sends, tags the ticket, and files the case with the resolution reason.

• Human-in-the-loop: nothing sends, signs or spends without you approving it.
• Your data stays yours, hosted in your tenant or a dedicated Artellis workspace, never used to train public models.
• Week-one build: something small and useful is live in the first week, before we scope anything bigger.